IT Answers (FAQ)
Centralized collection of answers to selected frequently asked IT related questions.
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Recently Updated Questions and Answers
- What is happening to Grammarly at S&T? Am I affected?All paid Grammarly licenses will change from @mst.edu email addresses to @umsystem.edu email addresses. This transition will move all paid licenses to a Grammarly enterprise licenses to ensure enhanced data protection and privacy, aligning with UM System policies. We will need to know if you want to have a Grammarly enterprise license which will incur…Continue Reading What is happening to Grammarly at S&T? Am I affected?
- Microsoft AuthenticatorThere are four common forms of second factor authentication: Using a hardware security token or an authenticator application, such as Microsoft Authenticator, provides the best security. As there are scenarios where a hardware security token cannot be used the most robust second factor to use is an authenticator application. Account security can be improved by…Continue Reading Microsoft Authenticator
- How do I report phishing?If you believe you have been the target of a malicious phishing attack, it is crucial that you do not click any links and take the following steps to report the issue as soon as possible. Report the Suspicious Email Not sure if the email is phishing? Reach out to IT Security and they will…Continue Reading How do I report phishing?
- Windows 11 Transition UpdateIn 2023, S&T’s information technology team began focusing efforts on and communicating to employees about the transition to the Windows 11 operating system so campus computers comply with UM System Information Security policies and guidelines. In fall 2025, Microsoft will stop supporting the Windows 10 operating system. Progress: As of Thursday, Oct. 31, IT has…Continue Reading Windows 11 Transition Update
- Why am I Having Trouble with Minerfiles on iOS?If you have tried logging into minerfiles.mst.edu/dfs on your iOS device, you might notice that although you are able to log in, you eventually encounter a “Content Unavailable” when navigating deep enough. Unfortunately, this is a fundamental shortcoming of the iOS files app. The files app does support the technology required to connect to the…Continue Reading Why am I Having Trouble with Minerfiles on iOS?
- How do I access document accessibility options?As part of S&T’s ongoing commitment to creating an inclusive learning environment, we are reaching out to faculty about the essential steps in ensuring accessibility for all our students. This is a joint effort between the Faculty Senate, CAFE, Accessibility Services, and the VPOLEI. The UM system and the IFC (intercampus faculty cabinet) are working…Continue Reading How do I access document accessibility options?
- What do I do with used printer toner cartridges?If your printer is a Marco printer, the used toner needs to be returned to Marco. Here is a link with instructions: https://help.marconet.com/recycle-your-toner If the printer is not a Marco printer, the toner cartridge can be taken to the Rolla Recycling Center on Old St. James Road during regular office hours. There is not a…Continue Reading What do I do with used printer toner cartridges?
- How do I secure my computer when traveling?IT has implemented security procedures for International Travel by faculty, staff and students. If the traveler is on CUI or export-controlled projects, IT will provide a loaner laptop. If the traveler is not on CUI or export-controlled projects, then the traveler may take a loaner laptop or their S&T managed laptop. The loaner and the…Continue Reading How do I secure my computer when traveling?
- How to request (or decline) FERPA information restriction on my account? (Why doesn’t my name show up on my email?)To change your FERPA settings to allow your name to show in emails, please follow these steps: 1. Visit joess.mst.edu2. Sign into joess.mst.edu so you are on your Student Center3. Select “Personal Information”4. Select “Information Privacy”5. Select “FERPA Restrictions”6. Uncheck “FERPA-Restrict Release of Personal Information” ***Changes may take up to 24 hours to go into…Continue Reading How to request (or decline) FERPA information restriction on my account? (Why doesn’t my name show up on my email?)