IT Answers (FAQ)
Centralized collection of answers to selected frequently asked IT related questions.
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Recently Updated Questions and Answers
- Remote Vendor Support Options: Overview, Risks and MitigationRemote vendor support can be a valuable tool for troubleshooting and resolving technical issues. However, it also introduces potential risks if not handled securely. To assist you in utilizing remote support options while safeguarding your system, we have outlined four approaches below. Each approach is detailed in its respective section to guide you through the…Continue Reading Remote Vendor Support Options: Overview, Risks and Mitigation
- Remote Vendor Support Option- Recorded Zoom CallOne reliable option for remote support is hosting a recorded Zoom call. This enables users to document vendor assistance, share screens for live troubleshooting, and provide remote access when necessary for detailed guidance. Steps: 2. Start recording as soon as the session begins. 3. After the recording is started you have the option to stop…Continue Reading Remote Vendor Support Option- Recorded Zoom Call
- Remote Vendor Support Option – Recorded Teams CallRemote vendor support plays a crucial role in ensuring efficient problem resolution and guidance without the need for physical presence. Utilizing tools like Microsoft Teams enhances collaboration, allowing users to connect with vendors seamlessly. Recorded Teams Call:One effective remote support option is hosting a recorded Microsoft Teams call. This enables users to receive step-by-step assistance,…Continue Reading Remote Vendor Support Option – Recorded Teams Call
- Send Encrypted Emails in Outlook: A Complete GuideIn today’s digital landscape, protecting sensitive information is crucial, especially in email communication. Outlook’s Email Encryption feature empowers users to safeguard their confidential messages, keeping unauthorized eyes at bay. This guide explains when, why, and how to use Outlook Email Encryption to ensure your emails are secure and compliant. When Should You Use Outlook Email…Continue Reading Send Encrypted Emails in Outlook: A Complete Guide
- What is happening to Grammarly at S&T? Am I affected?All paid Grammarly licenses will change from @mst.edu email addresses to @umsystem.edu email addresses. This transition will move all paid licenses to a Grammarly enterprise licenses to ensure enhanced data protection and privacy, aligning with UM System policies. We will need to know if you want to have a Grammarly enterprise license which will incur…Continue Reading What is happening to Grammarly at S&T? Am I affected?
- Microsoft AuthenticatorThere are four common forms of second factor authentication: Using a hardware security token or an authenticator application, such as Microsoft Authenticator, provides the best security. As there are scenarios where a hardware security token cannot be used the most robust second factor to use is an authenticator application. Account security can be improved by…Continue Reading Microsoft Authenticator
- How do I report phishing?If you believe you have been the target of a malicious phishing attack, it is crucial that you do not click any links and take the following steps to report the issue as soon as possible. Report the Suspicious Email Not sure if the email is phishing? Reach out to IT Security and they will…Continue Reading How do I report phishing?
- Windows 11 Transition UpdateIn 2023, S&T’s information technology team began focusing efforts on and communicating to employees about the transition to the Windows 11 operating system so campus computers comply with UM System Information Security policies and guidelines. In fall 2025, Microsoft will stop supporting the Windows 10 operating system. Progress: As of Thursday, Oct. 31, IT has…Continue Reading Windows 11 Transition Update
- Why am I Having Trouble with Minerfiles on iOS?If you have tried logging into minerfiles.mst.edu/dfs on your iOS device, you might notice that although you are able to log in, you eventually encounter a “Content Unavailable” when navigating deep enough. Unfortunately, this is a fundamental shortcoming of the iOS files app. The files app does support the technology required to connect to the…Continue Reading Why am I Having Trouble with Minerfiles on iOS?