The expectation is that Information Technology (IT) will manage University-owned systems to include the installation of software. Requests for support should be directed to the IT Help Desk. The granting of administrator privileges represents a risk to the security of the system in particular and, by extension, the security of the University network. Risks include…Continue Reading LAPS Requests
Accessing Adobe CC on Windows for the First Time After Installation
This article will show you how to load Adobe CC for the first time after installation on your Windows computer and show you how to install individual applications from the Adobe CC app. Adobe CC licenses are assigned per username and can be used on up to two computer systems simultaneously. 1. After IT confirms…Continue Reading Accessing Adobe CC on Windows for the First Time After Installation
Manage Mailbox Owners (formerly delegates)
Managing Owners Mailbox owners can access the mailboxes associated email and calendars in Outlook. When using the Outlook desktop application the mailbox is automatically added to the view. When accessing Outlook via a browser the mailbox can be added manually to the list or accessed directly (as if the mailbox had been logged into) by…Continue Reading Manage Mailbox Owners (formerly delegates)
Why is ChemOffice Asking for Activation?
When launching ChemOffice from AppsAnywhere for the first time on a computer, AppsAnywhere runs an activation process before it loads ChemDraw. On some computers, this might take more time than expected. If ChemOffice or ChemDraw is loaded from the desktop icon that is installed before AppsAnywhere launches ChemDraw on its own, the activation script will…Continue Reading Why is ChemOffice Asking for Activation?
What kind of network services does S&T have?
Networking is very important, especially here at S&T. But what services does our networking team provide exactly? First off, there are many moving parts when it comes to networking. These moving parts are split up into two different categories labeled Network Infrastructure and Plant Infrastructure. Behind each name, we have a wonderful team of people…Continue Reading What kind of network services does S&T have?
Accessing Foxit PDF Editor on Windows for the First Time After Purchase
This article will show you how to load Foxit PDF Editor for the first time after purchasing a license on your Windows computer using AppsAnywhere. …Continue Reading Accessing Foxit PDF Editor on Windows for the First Time After Purchase
What kind of technical support does S&T offer?
Here at S&T, a lot of the work done revolves around technology. Each and everyday students and staff log on to complete their various tasks for the day, but what do you do if something goes wrong with your computer? Who do you contact for any form of technical assistance? Luckily, we have a wonderful…Continue Reading What kind of technical support does S&T offer?
Student Preferred Name
Adding or Changing Preferred Name Students may use preferred first and middle names at S&T. Preferred first and middle names are used on class rosters, ID cards, transcripts and diplomas and other locations where the legal name is not required. All preferred names should be entered into Joe’SS following the instructions. Do not use quotation…Continue Reading Student Preferred Name
JMP Licensing Issue
If you are getting the following message follow these steps to fix the issue: NOTE: If you have any issues making these changes, please submit a ticket and someone in IT will schedule a time to assist you….Continue Reading JMP Licensing Issue
What are Software Applications?
A software application is defined as a browser-based or proprietary interface used to allow multiple users or customers to read, access, share, modify, input or retrieve data from a server-based system. Application development is the creation of a customer application specifically for use by the University. Application hosting exists when a vendor maintains the application…Continue Reading What are Software Applications?
What is Commercially Available Desktop Software?
Commercially Available Desktop Software is defined as individually licensed software typically purchased for use on a single computer. The University maintains contracts with a variety of software providers, often at significantly discounted prices. So, it is important to work with S&T IT to determine if such a contract is in place before purchasing desktop software….Continue Reading What is Commercially Available Desktop Software?
What Happens If I Ignore the BPM 12004 Process?
Your purchase request will be diverted to IT from UM Procurement. Working with S&T IT to purchase hardware, software and services will result in faster service and can potentially result in cost savings….Continue Reading What Happens If I Ignore the BPM 12004 Process?
Does BPM 12004 Apply to Free Software and Free Services?
Yes. Free services, applications, and software still have license agreements that have to be officially reviewed by UM’s legal team. In some cases, authorized signers might still be needed to sign an agreement. S&T IT Security must also ensure that privacy is protected and that the service, application, or software is not a security threat…Continue Reading Does BPM 12004 Apply to Free Software and Free Services?
Do I have to worry about IT taking my computer without telling me?
Our commitment to you. As a general rule, Information Technology (IT) staff will not come and take your computer, especially without you knowing. There are a few situations where IT may have to take your computer, but we will make every effort to inform you about the situation, recover your data if possible, and provide…Continue Reading Do I have to worry about IT taking my computer without telling me?
What is the IT Status Page?
Having trouble connecting to Joes’SS or PeopleSoft? Is Canvas not loading properly? Make sure to check S&T IT Services and Systems Status page, or more commonly called the IT Status Page, at https://status.mst.edu/ for any and all technology performance issues and outages. Different icons are used to display the current status of each campus service…Continue Reading What is the IT Status Page?
MacOS Sonoma Upgrade & JAMF Issue
Due to certain functionality with JAMF, MacOS upgrade to Sonoma is not recommended. As of October 2, 2023 the issue causes a black screen and users are not allowed to login to their computer. JAMF is currently working on a way to remedy this issue. We have deferred the Sonoma upgrade currently. Once the issue…Continue Reading MacOS Sonoma Upgrade & JAMF Issue
What is S&T’s response to CVE-2023-5129/CVE-2023-4863 (WebP)?
The S&T IT Department is aware of a concerning cybersecurity threat that can easily target and exploit a significant number of software and web browsers used on campus. The threat has been identified and given a Common Vulnerabilities and Exposures (CVE) ID, CVE-2023-5129 (now updated to be CVE-2023-4863) which marks it as a critical issue…Continue Reading What is S&T’s response to CVE-2023-5129/CVE-2023-4863 (WebP)?
Why Am I Seeing Adobe CC or Foxit PDF Editor on My Department’s Bill From IT?
As of August 2023, S&T IT changed how it handles billing of Adobe CC and Foxit PDF Editor subscriptions and licenses….Continue Reading Why Am I Seeing Adobe CC or Foxit PDF Editor on My Department’s Bill From IT?
FIleVault/Encryption Key Escrow
FileVault is an extra layer of login protection implemented on Jamf managed Mac computers. It does not impede everyday use of the computer. The main function of FileVault is to encrypt the startup volume of Mac computers. When a user profile is created on a Jamf managed Mac computer, FIleVault is enabled for them and…Continue Reading FIleVault/Encryption Key Escrow
Exporting PPT, PDF, and Word documents to OneNote
OneNote is part of the Microsoft Office Suite. It is a very powerful tool that makes writing formulas and lecture notes easier using the Wacom monitor in the classrooms. Using OneNote with the Wacom monitor serves as a virtual whiteboard, allowing you to post your notes to Canvas after class if you choose. It is…Continue Reading Exporting PPT, PDF, and Word documents to OneNote
Why can’t I access PaperCut?
I am in the dorm/fraternity/sorority/home/etc. and cannot access the PaperCut web link (https://papercut.mst.edu), why? PaperCut user and administrative interfaces are only available on the campus network and when connected to VPN. See: https://it.mst.edu/services/vpn/ for information on how to get connected….Continue Reading Why can’t I access PaperCut?
Why shouldn’t I use my campus email address for outside services/sites?
Your campus email address is assigned to you at time of application/enrollment or employment, and is tied to your active status with the university. (See https://itanswers.mst.edu/2023/06/what-is-my-email-address/ and https://itanswers.mst.edu/2023/06/why-cant-i-have-my-email/ for more details.) You should avoid signing up or using your campus email address or account with any outside service where the usage would extend beyond your…Continue Reading Why shouldn’t I use my campus email address for outside services/sites?
Why Is IT No Longer Subsidizing Abaqus Research?
In previous years, the IT Department had paid for a general pool of Abaqus Academic Research licenses for all to use at Missouri S&T. In addition to this, individual departments and researchers were able to purchase dedicated CAE tokens (interactive seats) and session tokens at a subsidized rate. In 2022, the IT Department covered just…Continue Reading Why Is IT No Longer Subsidizing Abaqus Research?
Dual-booting Operating Systems
Dual booting operating systems on campus owned computers is an unsupported option that poses security risks to the computer in question, the campus network and the future of your research. These are some of the reasons:1. Limited Security Updates: Keeping two operating systems up-to-date with the latest security patches can be challenging. If one OS…Continue Reading Dual-booting Operating Systems