Sponsors can manage the sponsors and owners (what’s the difference between a sponsor and an owner?) of a shared mailbox using the Authoritative Identity Management System (AIMS) via the following steps:
- Go to https://aims.umsystem.edu and login with your own username and password
- By default you should be shown the “Self Service” page, if not click the “Self Service” text in the blue banner
- In the “Sponsored Account Management” management box click the “Manage Sponsored Accounts” button
- Find the mailbox in the list (you can also use the search field just above the list on the right side)
- Click the “Edit” link to open a popup dialog
- In the popup dialog you can change the sponsors, extend the expiration date, revise the account description and manage owners
A shared mailbox can be accessed by the mailbox owners via Outlook desktop or online. For more information see this Microsoft support page.
NOTE: you cannot change the password on a shared mailbox. This is expected as these accounts should not be logged into directly and normally have logins disabled. If the account is to be used for authentication please note that accountability rules require that users authenticate as themselves. If there is an exception to this policy then the login should be via a resource account, not a shared mailbox account. For assistance please contact IT Security.
Sponsors
A shared mailbox can have up to two sponsors. A sponsor:
- is notified before the account is removed
- can add, remove or change sponsors
- can extend the account’s expiration date
- revise the account’s description
- manage mailbox owners (formerly delegates)
To make changes to an account’s sponsors follow the steps at the top of the page to access the popup dialog and click the appropriate link. That is, click ‘Change Sponsor 1’ to change who is the first sponsor or ‘Delete Sponsor 2’ to delete the second sponsor.
Owners (formerly delegates)
To configure owners see Manage Mailbox Owners.