Abaqus licensing is built on a token system with many factors that contribute to token utilization. Abaqus CAE (the Graphical User Interface) always checks out exactly one CAE token (or Interactive Seat) for each active user – these are tracked and purchased separate of tokens. Each time you execute Abaqus, one or more tokens are…Continue Reading How Does Abaqus Token Usage Work?
How do I access my Apple computer on Jamf with no internet access?
The SSO login is only there if the computer restarts, or the user logs out. If you find yourself without internet access, there will be a Local Login option underneath the window that would normally display the SSO login. Use your SSO username without the @umsystem.edu and your normal password to login. From there you…Continue Reading How do I access my Apple computer on Jamf with no internet access?
Can’t I just use Migration Assistant to transfer all my stuff over from my old Mac?
The Migration Assistant cannot be used to transfer data from an old computer if the new computer is on Jamf. It is recommended to use OneDrive to backup data and it can be easily accessed from the new computer. We can make a backup of the old computer and install it on the new computer…Continue Reading Can’t I just use Migration Assistant to transfer all my stuff over from my old Mac?
How do I install apps/software on Apple computers?
Most programs can be used through AppsAnywhere by going to appsanywhere.mst.edu. If something is not available through AppsAnywhere then a ticket should be created to request the software. You may use an Apple ID and the App Store to download applications from there. If you install any software that is not approved through proper channels,…Continue Reading How do I install apps/software on Apple computers?
How do I create backups on an Apple computer?
The use of Time Machine can currently no longer be used as a backup tool. It will brick the computer when trying to restore from the backup. It is recommended to use OneDrive to backup files. All campus accounts get 5TB of storage in OneDrive….Continue Reading How do I create backups on an Apple computer?
I want to go back to being an admin on my Apple computer. Why can’t I go back to being an admin?
We offer a temporary admin request option that will allow users temporary ability to become admin on the computer. Due to security standard NIST 800-172, it is no longer possible to always allow full admin access. The use of JAMF has brought our Apple computer management and security more in line with the way we…Continue Reading I want to go back to being an admin on my Apple computer. Why can’t I go back to being an admin?
Why do we need JAMF?
JAMF is a new device management tool for Apple computers we have implemented to meet security standards. NIST 800-172 is a supplementary document to NIST SP 800-171, which is designed to help safeguard sensitive information on non-federal systems through best practice processes and security controls and applies to federal contractors that handle, process or store…Continue Reading Why do we need JAMF?
What is JAMF?
JAMF is a device management tool for Apple computers. It has been implemented on Apple computers to adhere to security standards in place from NIST 800-172 and to provide consistency of support among all computers on campus….Continue Reading What is JAMF?
OpenVPN is failing to connect with an error about “unsupported options”, how can I fix this?
If you are receiving this error when attempting to connect to OpenVPN, it is due to an update in the OpenVPN Connect software that requires changes in the VPN profile. To correct this problem, please delete your current VPN profile – click on the pencil next to the profile name, and then the Delete Profile…Continue Reading OpenVPN is failing to connect with an error about “unsupported options”, how can I fix this?
Why did I receive the message “You no longer have access to All Apps – Pro Edition – EDU” from Adobe?
IT has migrated your Adobe Creative Cloud account from the Adobe All Apps plan to the Adobe All Apps Pro Edition plan. So you received an email from Adobe that your account access has been “removed and/or added”. Please ignore these emails. Your Adobe Creative Cloud license will continue to work as normal. The Adobe…Continue Reading Why did I receive the message “You no longer have access to All Apps – Pro Edition – EDU” from Adobe?
Why can’t I access a shared mailbox? I’m already sponsoring it? What’s the difference between a sponsor and an owner?
Only mailbox owners (formerly known as delegates) can access a shared mailbox. Owners can see the contents of the mailbox and send email from it. A mailbox sponsor can manage the shared mailbox. That is, they control who the mailbox owners are, are notified before the shared mailbox goes to deprovisioning and can extend the…Continue Reading Why can’t I access a shared mailbox? I’m already sponsoring it? What’s the difference between a sponsor and an owner?
Making a BPM 12004 Request for Software
Making a BPM 12004 request with S&T IT will ensure that your software meets all security, compatibility, supportability, and sustainability requirements for Missouri S&T and the UM System and that legal responsibility is as removed from an individual person or a department as much as possible. You can learn more about the full process here:…Continue Reading Making a BPM 12004 Request for Software
Why Does IT Need to Review My Software?
Missouri S&T IT follows a software review process laid out by the UM System in BPM 12004. This policy ensures that IT and Telecom resources meet each campus’s security, compatibility, supportability, and sustainability requirements. When obtaining a software product (brand-new, renewal, open-source, or software maintenance), there is a lot going on behind the scenes. Legal…Continue Reading Why Does IT Need to Review My Software?
I was phished, now what?
The first step in recovering from responding to a phishing attack is to reset your password. For reference, you can do so by following the instructions at https://password.umsystem.edu If that password was also used with other sites then it needs to be changed there as well. Each affected account should be treated as compromised which…Continue Reading I was phished, now what?
What is my email address?
We frequently get asked, which one of these is my email? The ones that are not your email address. It is definitely not @mail.mst.edu. We used to have @mail.mst.edu email addresses when some of the student mail was served by Microsoft and some of it was served by Google. Those have been gone for about 5 to…Continue Reading What is my email address?
Why Can’t I Have My Email?
All students are provisioned with a mailbox while they attend S&T and to ease student life the mailbox is kept for 12 months after enrollment, but at some point it is deprovisioned and the mailbox is gone. Can’t you just get that back? Whether it is with Google, Microsoft, Apple, or some other provider there…Continue Reading Why Can’t I Have My Email?
How do I get admin rights on my machine / why can’t I have admin rights on my machine?
How Do I Get Admin Rights? Administrator privilege on a computer is by logging in to the standard admin account, ccadmin. While the account is standard the password is different for every computer and is changed periodically. Administrator privilege is then granted by means of revealing the current ccadmin password for a specific computer. Requesting…Continue Reading How do I get admin rights on my machine / why can’t I have admin rights on my machine?
Setting Password on Sponsored Accounts
Sponsors of an account can set the account’s password by using the Authoritative Identity Management System (AIMS) using the following steps: The password requirements are shown on the page. To facilitate password creation there are two buttons: “Generate Password” and “Generate Passphrase” that can be used to automatically generate compliant passwords. Some accounts cannot have…Continue Reading Setting Password on Sponsored Accounts
Shared Mailbox Management
Sponsors can manage the sponsors and owners (what’s the difference between a sponsor and an owner?) of a shared mailbox using the Authoritative Identity Management System (AIMS) via the following steps: A shared mailbox can be accessed by the mailbox owners via Outlook desktop or online. For more information see this Microsoft support page. NOTE:…Continue Reading Shared Mailbox Management
When does IT apply updates/patching/reboots to apps/desktops/services/network?
IT has a variety of defined maintenance windows and scheduled for different components of our computing environment. Some maintenance work is announced and scheduled explicitly. Others are scheduled on a recurrent basis. Different categories of updates/windows are included below for reference. Applications Applications are generally deployed during either the daily applications deployment window of 5pm-7pm,…Continue Reading When does IT apply updates/patching/reboots to apps/desktops/services/network?
Non-Employee Appointment Mailbox $200 License Fee
UM System has implemented additional security for protecting our mailbox accounts by assigning A5 licenses to non-employee appointments. As this license cost is outside our budgeting process for licensing accounts with Microsoft, S&T IT will be requiring an annual $200 per year license fee for non-employee appointments that require a mailbox, and will be billed…Continue Reading Non-Employee Appointment Mailbox $200 License Fee
How do I get access to the campus supercomputer?
If you are a student, faculty, or staff you can either submit a ticket requesting access, or just go to the help desk to request access. Once the account creation process is started you will receive an automated email with links to documentation and a google form to fill out using your umsystem google account….Continue Reading How do I get access to the campus supercomputer?
What is OneDrive and how do I use it?
OneDrive is a cloud solution that allots users 5TB of storage space for their data. When turned on, it will backup folders that you choose. It shows up in the File Explorer on Windows computers. Training for OneDrive can be scheduled with someone from IT. Just create a ticket to request training. Microsoft also has…Continue Reading What is OneDrive and how do I use it?
Is Google going away?
No, IT fully supports our Google environment, and intends to keep funding it for the current UM System license cycle (until end of 2025) and plans to renew it again at that time. IT has been actively encouraging removal of accumulated content on Google Drive/Shared Drives as part of the UM Data Retention policies. IT…Continue Reading Is Google going away?
How long can I keep my account after graduation?
University email retention policy states that students are no longer eligible for an account 1 year after their last eligible to enroll semester. There is provision for a one year extension. In practical terms this means: Please do not contact helpdesk ahead of time or immediately after you graduate. You will receive notifications automatically, and…Continue Reading How long can I keep my account after graduation?