Adobe will be discontinuing Creative Cloud Synced files starting October 1, 2024. This document will discuss how to check if you have files in the Creative Cloud Synced Files service and how to get the latest copy to save in a new location.
Folders and files synced to Creative Cloud through these means may also be shared with other Creative Cloud subscribers. Creative Cloud Synced files are also integrated into some of Adobe’s mobile applications, including Photoshop, Express, Rush, and Fresco, as a vehicle to transfer files across devices.
Using Adobe’s Website
- Navigate to https://assets.adobe.com/files
- Sign-in with the email address your Adobe Creative Cloud license is assisted to. For most, this will be your @umsystem.edu SSO. If you do not know which email address to use, the IT Help Desk or IT Software Management can help identify which to use.
- If you have any files or folders in Synced Files they should be listed similar to the screenshot below.
4. To download individual files, hover over each file to get a context menu and then click Download.
5. Once you have your files downloaded, if you need to share them with your team or department, you can use a UM System approved cloud sharing platform such as Microsoft OneDrive.
Using Creative Cloud on Windows
- Open the Adobe Creative Cloud App by searching “Adobe Creative Cloud” in your Start Menu.
2. Sign-in with the email address your Adobe Creative Cloud license is assisted to. For most, this will be your @umsystem.edu SSO. If you do not know which email address to use, the IT Help Desk or IT Software Management can help identify which to use.
3. Click the Cloud activity icon next to your profile icon in the top-right of the window.
4. If your Creative Cloud Files syncing option looks like the screenshot below, skip to Step 6.
5. If your Creative Cloud Files syncing option is Paused, click the Play button to begin syncing files and wait for synchronization to complete.
NOTE: If synchronization fails, contact the IT Help Desk or submit a request online to get assistance in resolving the sync error.
6. To view your Synced files directly, open File Explorer and click Creative Cloud Files in the left sidebar.
7. From here, you can copy your files to a new location. If you need to share them with others in your team or department, you can use a UM System approved cloud sharing platform such as Microsoft OneDrive.
Using Creative Cloud on macOS
- Open the Adobe Creative Cloud application by opening Finder and navigating to Applications, then Adobe Creative Cloud, then Adobe Creative Cloud.
2. Sign-in with the email address your Adobe Creative Cloud license is assisted to. For most, this will be your @umsystem.edu SSO. If you do not know which email address to use, the IT Help Desk or IT Software Management can help identify which to use.
3. Click the Cloud activity icon next to your profile icon in the top-right of the window.
4. If your Creative Cloud Files syncing option looks like the screenshot below, skip to Step 6.
5. If your Creative Cloud Files syncing option is Paused, click the Play button to begin syncing files and wait for synchronization to complete.
NOTE: If synchronization fails, contact the IT Help Desk or submit a request online to get assistance in resolving the sync error.
6. To view your Synced files directly, open Finder and click Creative Cloud Files in the left sidebar.
7. From here, you can copy your files to a new location. If you need to share them with others in your team or department, you can use a UM System approved cloud sharing platform such as Microsoft OneDrive.