This document describes how to resolve a licensing error generated by Foxit PDF Editor (formerly Foxit Phantom PDF Editor) on your Windows or macOS managed computer system.
Please select which operating system you use:
macOS
If your Apple device has been imported into JAMF management, your device should automatically receive new licensing information.
If your installation of Foxit PDF Editor was performed manually, IT will need to assist you in removing the old version and installing the JAMF managed copy.
You can start the process by contacting the IT Help Desk or submitting a request online.
Windows
Please select how your instance of Foxit PDF Editor was installed:
AppsAnywhere
If you installed Foxit PDF Editor from AppsAnywhere, you can relaunch the application from this direct link: Foxit Phantom PDF Editor
Did this fix your issue?
Yes
Awesome! You are all set!
No
If relaunching the application directly from AppsAnywhere did not work you will need to remove it from the Cloudpaging Player and relaunch from AppsAnywhere.
1. If not already open, double click the icon in your taskbar to launch the Cloudpaging Player
2. Click “Foxit Phantom PDF Editor” in the Application list and then click:
“Stop”, if the Status is “Running”, then click
“Remove”, if the Status is “Ready”
3. Click “Yes” when asked to confirm that you want to remove the application.
4. Relaunch Foxit PDF Editor from this direct link in AppsAnywhere: Foxit Phantom PDF Editor
If you are still experiencing issues, please contact the IT Help Desk or submit a request online so that S&T IT can determine what needs to be done to restore your access to Foxit PDF Editor.
Manually Installed
IT will need to uninstall the locally installed version of the application so that you can launch it from AppsAnywhere without conflict.
You can contact the IT Help Desk or submit a request online to have this done.
I’m not sure
Let’s check in the Cloudpaging Player to see if Foxit PDF Editor is listed. If it is, your installation is via AppsAnywhere. If it is not present, your installation is a manual installation.
1. If not already open, double click the icon in your taskbar to launch the Cloudpaging Player
2. If “Foxit Phantom PDF Editor” is listed, like pictured below, you have an installation from AppsAnywhere. If “Foxit Phantom PDF Editor” is not listed, you have a manual installation.
If the steps provided after selecting your operating system do not provide you with a resolution or do not cover what you are experiencing, please contact the IT Help Desk or submit a request online.