As of Monday, July 14, 95% of Windows computers on campus are running Windows 11. In order to keep the campus secure, the Information Technology department has been working with departments to get all Windows computers on campus updated to Windows 11. In 2023, the S&T information technology team began work on a transition to…Continue Reading Windows 11 Transition – July 14, 2025
How do I check my voicemail messages when I can’t access my phone?
If voicemail is enabled on your number, you can access your voicemail by logging into the VoIP Web Tools application at https://voiceweb.mst.edu. You should also receive a copy of voicemail messages to your university email address. Please note that deleting these emails will not delete the messages from the phone system nor turn off the…Continue Reading How do I check my voicemail messages when I can’t access my phone?
How do I dial local and long-distance phone numbers?
US Local and Long-Distance Numbers Dial “3” then “1” then the 10-digit phone number Example:3 1 555-555-5555 International Long-Distance Numbers Dial “3” then “011”.After a moment, the phone system will then guide you through dialing with voice prompts.Enter the number when asked followed by the pound sign (#). Example:3 011 55 555 555 5555# Summary…Continue Reading How do I dial local and long-distance phone numbers?
Electronic Records Access Requests
In order for IT to provide access to electronic records the appropriate form must be filled out. These are hosted in docflow. There are three forms: one for access to records for students, a second for employees and a third for faculty. When submitting make sure to clearly describe the records that are needed. Distinct…Continue Reading Electronic Records Access Requests
Linux CLC Machine Decommissioning
Decommissioning of Linux CLC Machines The Linux CLC machines will be decommissioned on July 1, 2025, and replaced by the Mill-Classes environment. Launched in Spring 2024, the Mill-Classes environment provides a modern work area for class assignments, leveraging the powerful computing resources of our High-Performance Computing (HPC) Mill cluster. With the addition of OnDemand features,…Continue Reading Linux CLC Machine Decommissioning
I Just Changed My UM SSO Password and Now I Can’t Sign into My Managed MacOS Device
This article will demonstrate how to sign into your S&T Managed MacOS Device after having reset your UM System SSO password. 1. When presented with the UM System SSO sign-in, user your new UM System SSO password. If you do not see this screen, skip to Step 2. 2. The Mac will present a local…Continue Reading I Just Changed My UM SSO Password and Now I Can’t Sign into My Managed MacOS Device
Teams says I’m in a different time zone, or someone says that I am. How can I fix this?
If someone says they are getting a timezone warning when inviting you to meetings or they say you show up in teams like this: This indicates that outlook thinks you have a different time zone set. The quickest way to correct this is to go to: https://outlook.office365.com and then click on the gear icon in…Continue Reading Teams says I’m in a different time zone, or someone says that I am. How can I fix this?
Windows 11 Transition – April 2025 Update
In 2023, S&T IT began focusing efforts and communicating to campus about the transition to Windows 11 operating system for campus computers to be compliant with UM System Information Security policies and guidelines. In fall 2025, Microsoft will no longer support the Windows 10 operating system. IT has a goal to transition computers running Windows…Continue Reading Windows 11 Transition – April 2025 Update
Administrator Privileges through LAPS
IT Management and Software Installation: Information Technology (IT) is responsible for managing all University-owned systems including software installation. If support is needed, users should contact the IT Help Desk. On occasion, with an appropriate business case justifies the significant risk, individuals may be granted administrator privileges to install complex software or perform other administrator tasks….Continue Reading Administrator Privileges through LAPS
What are the features of BitLocker and OneDrive on my managed computer?
BitLocker is a new security feature of the Microsoft Windows operating system. S&T IT has been enabling BitLocker on groups of Windows computers over the last several months. Now, S&T IT will enable BitLocker on the remaining managed computers that do not already have BitLocker enabled. To reduce potential impacts of this deployment, OneDrive will…Continue Reading What are the features of BitLocker and OneDrive on my managed computer?
Windows 11 Transition – March 2025 Update
In 2023, S&T IT began focusing efforts and communicating to campus about the transition to Windows 11 operating system for campus computers to be compliant with UM System Information Security policies and guidelines. In fall 2025, Microsoft will no longer support the Windows 10 operating system. IT has a goal to transition computers running Windows…Continue Reading Windows 11 Transition – March 2025 Update
Remote Vendor Support Options: Overview, Risks and Mitigation
Remote vendor support can be a valuable tool for troubleshooting and resolving technical issues. However, it also introduces potential risks if not handled securely. To assist you in utilizing remote support options while safeguarding your system, we have outlined four approaches below. Each approach is detailed in its respective section to guide you through the…Continue Reading Remote Vendor Support Options: Overview, Risks and Mitigation
Remote Vendor Support Option- Recorded Zoom Call
One reliable option for remote support is hosting a recorded Zoom call. This enables users to document vendor assistance, share screens for live troubleshooting, and provide remote access when necessary for detailed guidance. Steps: 2. Start recording as soon as the session begins. 3. After the recording is started you have the option to stop…Continue Reading Remote Vendor Support Option- Recorded Zoom Call
Remote Vendor Support Option – Recorded Teams Call
Remote vendor support plays a crucial role in ensuring efficient problem resolution and guidance without the need for physical presence. Utilizing tools like Microsoft Teams enhances collaboration, allowing users to connect with vendors seamlessly. Recorded Teams Call:One effective remote support option is hosting a recorded Microsoft Teams call. This enables users to receive step-by-step assistance,…Continue Reading Remote Vendor Support Option – Recorded Teams Call