I am in the dorm/fraternity/sorority/home/etc. and cannot access the PaperCut web link (https://papercut.mst.edu), why? PaperCut user and administrative interfaces are only available on the campus network and when connected to VPN. See: https://it.mst.edu/services/vpn/ for information on how to get connected….Continue Reading Why can’t I access PaperCut?
How do I access my Apple computer on Jamf with no internet access?
The SSO login is only there if the computer restarts, or the user logs out. If you find yourself without internet access, there will be a Local Login option underneath the window that would normally display the SSO login. Use your SSO username without the @umsystem.edu and your normal password to login. From there you…Continue Reading How do I access my Apple computer on Jamf with no internet access?
How do I create backups on an Apple computer?
The use of Time Machine can currently no longer be used as a backup tool. It will brick the computer when trying to restore from the backup. It is recommended to use OneDrive to backup files. All campus accounts get 5TB of storage in OneDrive….Continue Reading How do I create backups on an Apple computer?
OpenVPN is failing to connect with an error about “unsupported options”, how can I fix this?
If you are receiving this error when attempting to connect to OpenVPN, it is due to an update in the OpenVPN Connect software that requires changes in the VPN profile. To correct this problem, please delete your current VPN profile – click on the pencil next to the profile name, and then the Delete Profile…Continue Reading OpenVPN is failing to connect with an error about “unsupported options”, how can I fix this?
Making a BPM 12004 Request for Software
Making a BPM 12004 request with S&T IT will ensure that your software meets all security, compatibility, supportability, and sustainability requirements for Missouri S&T and the UM System and that legal responsibility is as removed from an individual person or a department as much as possible. You can learn more about the full process here:…Continue Reading Making a BPM 12004 Request for Software
Setting Password on Sponsored Accounts
Sponsors of an account can set the account’s password by using the Authoritative Identity Management System (AIMS) using the following steps: The password requirements are shown on the page. To facilitate password creation there are two buttons: “Generate Password” and “Generate Passphrase” that can be used to automatically generate compliant passwords. Some accounts cannot have…Continue Reading Setting Password on Sponsored Accounts
Shared Mailbox Management
Sponsors can manage the sponsors and owners (what’s the difference between a sponsor and an owner?) of a shared mailbox using the Authoritative Identity Management System (AIMS) via the following steps: A shared mailbox can be accessed by the mailbox owners via Outlook desktop or online. For more information see this Microsoft support page. NOTE:…Continue Reading Shared Mailbox Management
How do I get access to the campus supercomputer?
If you are a student, faculty, or staff you can either submit a ticket requesting access, or just go to the help desk to request access. Once the account creation process is started you will receive an automated email with links to documentation and a google form to fill out using your umsystem google account….Continue Reading How do I get access to the campus supercomputer?
What is OneDrive and how do I use it?
OneDrive is a cloud solution that allots users 5TB of storage space for their data. When turned on, it will backup folders that you choose. It shows up in the File Explorer on Windows computers. Training for OneDrive can be scheduled with someone from IT. Just create a ticket to request training. Microsoft also has…Continue Reading What is OneDrive and how do I use it?