If you believe you have been the target of a malicious phishing attack, it is crucial that you do not click any links and take the following steps to report the issue as soon as possible. Report the Suspicious Email Not sure if the email is phishing? Reach out to IT Security and they will…Continue Reading How do I report phishing?
How to request (or decline) FERPA information restriction on my account? (Why doesn’t my name show up on my email?)
To change your FERPA settings to allow your name to show in emails, please follow these steps: 1. Visit joess.mst.edu2. Sign into joess.mst.edu so you are on your Student Center3. Select “Personal Information”4. Select “Information Privacy”5. Select “FERPA Restrictions”6. Uncheck “FERPA-Restrict Release of Personal Information” ***Changes may take up to 24 hours to go into…Continue Reading How to request (or decline) FERPA information restriction on my account? (Why doesn’t my name show up on my email?)
Grandfathered Retiree Self-Service Extension
Retirees who have been grandfathered for email continuance and who are in the retiree cleanup group (i.e., users who already have an Retiree Deprovisioning Extension, which is expiring) may self-service request an extension according to UM’s Electronic Email Use and Management Procedures by using AIMS. The “Self Service” part of AIMS provides users with a…Continue Reading Grandfathered Retiree Self-Service Extension
Account Expiration & Extension
The University regularly reviews accounts for expiration or deletion. When an account owner no longer meets the account eligibility requirements, account access to resources will be terminated. For more information on account eligibility please see the Email Management Policy and Electronic Mail Use and Management Procedures . Account extensions are managed via AIMS with help…Continue Reading Account Expiration & Extension
What kind of technical support does S&T offer?
Here at S&T, a lot of the work done revolves around technology. Each and everyday students and staff log on to complete their various tasks for the day, but what do you do if something goes wrong with your computer? Who do you contact for any form of technical assistance? Luckily, we have a wonderful…Continue Reading What kind of technical support does S&T offer?
Why shouldn’t I use my campus email address for outside services/sites?
Your campus email address is assigned to you at time of application/enrollment or employment, and is tied to your active status with the university. (See https://itanswers.mst.edu/2023/06/what-is-my-email-address/ and https://itanswers.mst.edu/2023/06/why-cant-i-have-my-email/ for more details.) You should avoid signing up or using your campus email address or account with any outside service where the usage would extend beyond your…Continue Reading Why shouldn’t I use my campus email address for outside services/sites?
How do I access my Apple computer on Jamf with no internet access?
The SSO login is only there if the computer restarts, or the user logs out. If you find yourself without internet access, there will be a Local Login option underneath the window that would normally display the SSO login. Use your SSO username without the @umsystem.edu and your normal password to login. From there you…Continue Reading How do I access my Apple computer on Jamf with no internet access?
I was phished, now what?
The first step in recovering from responding to a phishing attack is to reset your password. For reference, you can do so by following the instructions at https://password.umsystem.edu If that password was also used with other sites then it needs to be changed there as well. Each affected account should be treated as compromised which…Continue Reading I was phished, now what?
What is my email address?
We frequently get asked, which one of these is my email? The ones that are not your email address. It is definitely not @mail.mst.edu. We used to have @mail.mst.edu email addresses when some of the student mail was served by Microsoft and some of it was served by Google. Those have been gone for about 5 to…Continue Reading What is my email address?
Setting Password on Sponsored Accounts
Sponsors of an account can set the account’s password by using the Authoritative Identity Management System (AIMS) using the following steps: The password requirements are shown on the page. To facilitate password creation there are two buttons: “Generate Password” and “Generate Passphrase” that can be used to automatically generate compliant passwords. Some accounts cannot have…Continue Reading Setting Password on Sponsored Accounts
How long can I keep my account after graduation?
University email retention policy states that students are no longer eligible for an account 1 year after their last eligible to enroll semester. There is provision for a one year extension. In practical terms this means: Please do not contact helpdesk ahead of time or immediately after you graduate. You will receive notifications automatically, and…Continue Reading How long can I keep my account after graduation?